Collections Specialist

Creative Financial Staffing

Job Description

Our client is a leader in their industry, is looking for a self-motivated team player to join our rapidly growing organization.

Essential Duties:

  • Handle Collection calls and/or correspondence in a fast-paced goal oriented Collection Department.
  • Accountable for reducing delinquency on assigned accounts
  • Responsible for monitoring and maintaining assigned accounts.
  • Provide customer service regarding collection issues
  • Communicate and follow up effectively with both customers and branch personnel on a timely basis.
  • Establish and maintain an effective and cooperative working relationship with branch personnel and co-workers.
  • Perform other duties as assigned.

Key Functions:
  • Handle a high volume of outgoing calls to assigned delinquent customers.
  • Handle incoming phone calls, regardless of assigned branches, effectively resolving customer and branch questions.
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
  • Effectively communicate with customers and co-workers both verbally and written.
  • Meet departmental and company goals.
  • Adhere to all Corporate and departmental policies and procedures

Position Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Core Competencies:
Working knowledge of Excel, Outlook, and Word.

Computer literate with excellent knowledge of navigating various computer functions as well as utilizing Windows keyboard commands.

Work Experience:
3-5 years Collections and/or Customer Service experience preferred.

Knowledge of Billing, Collections and Accounts Receivable procedures.

Education, Certificates, Licenses, or Designations:
High School Diploma

Specific Skills:
Detail oriented and well organized.

Excellent written and verbal communication abilities.

Job Requirements