Service Dispatch Coordinator

Advanced Resources

Job Description

Job Number: 494212

Service Dispatch Coordinator

Our client, located in Vernon Hills, is currently seeking a Dispatch Coordinator to join their growing team. The ideal candidate will have 1+ years customer service experience and the flexibility to work overtime and some weekends.

This is an exciting temp to hire opportunity, beginning immediately. Starting compensation of $20-$22/hr.

Daily Responsibilities Include:

  • Dispatch service providers meeting customer required response times and within budget per call
  • Process all service paperwork
  • Dispatch for customer start up/installation processes
  • Document customer/install information through the database
  • Follow up with customers after service and installation
  • Ensure that all service providers are paid in a timely manner
  • Review, process or rejects incoming warranty claims for parts and labor
  • Respond to questions regarding warranty procedures and processing

Experience Required:

  • 1+ years prior customer service experience
  • Positive enthusiastic demeanor and customer orientation
  • Excellent organization and attention to detail
  • Strong follow up skills
  • Flexibility to work overtime and a rotation weekend schedule.

Advanced Resources is a talent solutions organization headquartered in Chicago providing staffing, consulting, and workforce solutions nationwide. Our goal is to help people move their careers forward and help businesses solve their most complex challenges. Thanks to our commitment to providing an exceptional experience for both our clients and talent, we are a perennial winner of the prestigious Best of Staffing® Diamond Award. By placing our team, clients, and talent first, every day we make a difference.

Advanced Resources is part of the Advanced Group, a talent acquisition and management, consulting, outsourcing, and professional services organization.

It is Advanced Group's practice not to discriminate against any employee or applicant because of sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter so that we can discuss the appropriate alternatives available.

Job Requirements