Help Desk Analyst I

Robert Half

Job Description

Ref ID: 01300-0011896561

Classification: Help Desk Analyst I

Compensation: DOE

If you're looking for a role as a Help Desk Analyst, a growing company partnering with Robert Half needs someone to support local and field users. You will excel at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Due to this Help Desk Analyst role being very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the Chicago, Illinois area and is a long-term contract / temporary opportunity.

How you will make an impact

- Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

- Independently investigate and implement solutions to technical issues

- Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally

- Provide service on technical help tickets submitted via phone, email, and walk-ups

Job Requirements


- Background in installing and configuring operating systems, network and local printers, and business applications

- Ability to simplify complex problems and build solutions

- Background in user administration and bug fixing in a client server environment

- End-User Support experience

- Comprehension of basic networking concepts

- Prior experience with IT support ticketing systems

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information.

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