Help Desk Analyst I

Robert Half

Job Description

Ref ID: 01310-0011904803

Classification: Help Desk Analyst I

Compensation: DOE

If you're looking for work as a Help Desk Analyst and want to work in an innovative and fast-paced environment, Robert Half might have the job for you. You're the perfect candidate for this job if you are a creative with a talent for solving both routine and unique problems. This is a position that will support local and field users as a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is located in the Schaumburg, Illinois area and is a long-term contract / temporary to full-time opportunity. *Please note: This position is fully remote, working hours are Sunday-Thursday, 5PM-2AM, and you must be fluent in both English and Mandarin.
Your responsibilities - Assist and follow up on technical help tickets submitted via phone, email, and walk-ups - Spot recurring technical issues and deploy solutions to address the root of the problems - Contribute IT support for productivity software, operating systems, and a variety of other applications used internally - Independently investigate and implement solutions to technical issues

Job Requirements

Requirements: - Customer service experience - Proven knowledge of Microsoft Office 365 - Ticketing System experience - Active Directory experience required - Excellent problem-solving skills - Comprehension of basic networking concepts - Experience in user administration and bug fixing in a client server environment - Fluent in English & Mandarin

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