Help Desk Analyst I
Ref ID: 01310-0011904803
Classification: Help Desk Analyst I
If you're looking for work as a Help Desk Analyst and want to work in an innovative and fast-paced environment, Robert Half might have the job for you. You're the perfect candidate for this job if you are a creative with a talent for solving both routine and unique problems. This is a position that will support local and field users as a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is located in the Schaumburg, Illinois area and is a long-term contract / temporary to full-time opportunity. *Please note: This position is fully remote, working hours are Sunday-Thursday, 5PM-2AM, and you must be fluent in both English and Mandarin.
Your responsibilities - Assist and follow up on technical help tickets submitted via phone, email, and walk-ups - Spot recurring technical issues and deploy solutions to address the root of the problems - Contribute IT support for productivity software, operating systems, and a variety of other applications used internally - Independently investigate and implement solutions to technical issues
Requirements: - Customer service experience - Proven knowledge of Microsoft Office 365 - Ticketing System experience - Active Directory experience required - Excellent problem-solving skills - Comprehension of basic networking concepts - Experience in user administration and bug fixing in a client server environment - Fluent in English & Mandarin
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.