Product Support Specialist

Medline Industries, Inc.

Job Description

Medline Industries has an opening for a Product Support Specialist in our Proxima Division. This position is currently fully remote due to COVID-19. Utimately this position will be based out of our Northfield, IL headquarters and we will offer a Hybrid work model. The Product Support Specialist will be responsible for providing in depth knowledge and support to various internal product and sales teams.

  • Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group.
  • Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses.
  • Accurately cross-reference and/or research external brands to identify corresponding Medline products.
  • Identify and report training deficiencies to Product Manager or Senior Product Support Specialist. Access gaps in product offerings and work with the relevant product manager to set-up new vendors and items.
  • Report product issues/concerns.
  • Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items.
  • Provide administrative support and respond to sales rep questions as needed.

Job Requirements

Education

  • High school diploma or equivalent.
Relevant Work Experience
  • At least 1 year customer service experience.
Additional
  • Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
PREFERRED QUALIFICATIONS:

Education
  • Bachelor’s degree.
Relevant Work Experience
  • Previous healthcare experience.

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