Product Support Specialist

Robert Half

Job Description

Ref ID: 01300-0012010661

Classification: Product Support Specialist

Compensation: $50000.00 to $70000.00 yearly

Robert Half Technology is searching for a Technical Product Support Specialist. This is a direct-hire opportunity with competitive salary, benefits, and other perks. This position is located in the northern suburbs of Chicago


Candidates for the support position should have extensive experience with desktop hardware, software applications, operating systems and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Experience installing and supporting PC and laptop hardware and software are standard requirements, although some employers are willing to substitute work experience for formal education.


Responsibilities:

  • Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
  • Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
  • Analyzing and making recommendations for hardware and software standardization
  • Creating user accounts and managing access control based on company policies

Job Requirements

  • Provide Technical Support
  • Application Support


Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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