Marketing / Sales / Product Support

Caterpillar

Job Description



Career Area:

Marketing / Sales / Product Support

Job Description:

PRODUCT PERFORMANCE MANAGER

Location: UK (facility dependent on candidate location)

Salary: £66,888 - £83,610 depending on experience

Contract: Permanent, Full-Time

Closing Date:  Friday 22nd October

Job Duties:

As a recognized expert in the mining industry, you will be responsible for advising dealer and/or customer maintenance, operations, and leadership on Asset Health and/or Productivity related areas of concern by performing complex analysis work, accurately understanding status quo and identifying and resolving problems that can be tactical or strategic in nature.  Problems are often unique, and solutions can require original approaches.  You may be tasked with modifying existing approaches or developing new solutions.

You will set priorities and establish a work plan in order to complete broadly defined assignments and achieve desired results.  Key quality goals will include Machine Availability, Customer Satisfaction, Machine and Parts sales, Customer Continuous Improvement, Equipment Management, Timeliness, Efficiency, Cost Savings, Site KPI Achievement.  You will be tasked with changing the way work is performed to meet quality goals for the measure(s) stated.

Responsibilities vary, but may include various combinations of the following duties:

  • Organize and execute assigned projects according to dealer and/or customer requirements with minimal supervision.

  • Collect required information through a variety of methods (interviews, surveys, site visits, etc.).

  • Perform data analysis using suitable tools and systems to draw appropriate conclusions.

  • Provide solutions and recommendations that will improve key customer metrics, such as machine availability, production, cost, safety, mean time between stoppages, mean time to repair.

  • Present findings and suggestions to dealer, customer maintenance / operational leadership or internal Caterpillar with justification, practical advice, and successfully influence move toward common vision, goals, and expected results.

  • Utilize business financials and effective cost per hour and/or cost per ton methodology to affect change.

  • Develop, prioritize and implement effective equipment management, operations, and/or application processes at mine site.

  • Coach on mining equipment management and/or machine application practices and lead dealer and customer initiatives, if requested.

  • Counsel dealer and/or customer in developing increased human performance capability by identifying performance gaps and recommending appropriate solutions.

  • Assist dealer and/or customer with documentation, training, and change management.

  • Establish and maintain strong dealer / customer relationships.

  • Deliver service on-time, on-budget, and with quality that meets or exceeds stakeholder expectations.

  • Understand and deploy Caterpillar Best Practices for maintenance and repair and equipment optimization strategies and tactics.

  • Represent Caterpillar at mining industry seminars or events,

  • Must stay abreast of industry and technology changes and apply knowledge to dealer and/or customer needs,

  • Provide mentoring and assistance to other team members

  • Other duties as assigned

NB. The panel cannot make assumptions when short-listing therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

Basic Qualifications:

  • Bachelor’s Degree in mining or mining related field or equivalent work experience

  • Extensive mining related experience

  • Previous experience with Caterpillar’s Maintenance & Repair process framework

  • Ability to communicate in English both verbally and in writing

Top Candidates will also have:

  • Ability to communicate is Spanish

  • Experience implementing maintenance and repair improvement plans or site improvement projects working with dealers and/or customers (availability, reliability, and/or cost)

  • Proven ability to work with and influence people from many different backgrounds and cultures

  • Ability to demonstrate curiosity, creativity, innovation, problem-solving and business judgment

  • Strong understanding of cost per hour and cost per ton factors and how they related to mining equipment

  • Thorough knowledge of mining products (preferably Caterpillar products), machine applications, mine site applications, mining equipment management methodology, autonomous systems and mine/dealer relationships

The position requires extensive traveling, both domestically and internationally. The location of the position is flexible across the Americas, Asia-Pacific, or Europe, Africa, & Middle East regions.

Caterpillar is an Equal Opportunity Employer (EEO).

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