Executive VP Channel Performance


Job Description

We are looking for a highly experienced leader to oversee our Channel Performance team. In this role, you will serve as a key member of the Company US leadership team and ensure the overall growth and profitability of the business unit.  You will have ultimate responsibility for all functions within the business—Client Success, Operations, Technical Operations, Business Development and Marketing.

You will partner internally with key executive leaders across the Company organization as well as key Account Leads within Channel Performance; and externally with some of the largest global clients—to grow the business.  You will leverage your deep industry relationships, mixed with your research expertise, to open new doors, spark relevant client conversations, drive new and maintained business, and ultimately empower senior stakeholders and decision-makers at major retail, restaurant, technology and financial services companies to improve their channel performance.

In this role, you will need to have strong leadership skills, be good with strategy, and have a clear vision for the business.  You will need to be good with developing people, and managing a diverse team, problem solving and stay focused on clients.

Responsibilities of this position:

Pipeline Management, Financials, Forecasts:

  • Lead weekly Sales Calls X3
  • Create 2X monthly financial forecast
  • Own and review the P&L, Chargeability, and other KPI’s of the business
  • Write monthly report on health of business
  • Attend QBR's with Group
  • Lead best Estimates
  • Manage annual budgeting process

Business Development, Pricing, RFP and Pitch Reviews:

  • Provide business development leadership
  • Support team with reviewing or leading pitches
  • Review pricing
  • Lead Win process

Leadership Activities and Team Management:

  • Conduct regular 1:1's with directs reports and management
  • Lead quarterly town halls
  • Host weekly leadership meetings
  • Attend various Global SL meetings and support initiatives

Client Activities:

  • Serve as executive sponsor on key accounts
  • Attend key account QBR’s
  • Serve as escalation point for issues and teams
  • Be actively involved in the Retain process

Various Functional Initiatives

  • BD and Marketing initiatives
  • Ops initiatives
  • Tech initiatives
  • HR initiatives - comp, merit, promos, performance reviews, goal setting

Required Skills:

  • Broad and deep experience within the Customer Experience or Mystery Shopping industry encompassing a range of industries, clients and programs
  • Financial management, Financials, Forecasts
  • Business Development, Pricing, RFP and Pitch Reviews  
  • SL Leadership Activities and Team Management
  • Strong connections within the industry that will lead to tangible growth
  • Exceptional client service focus with the ability to confidently deal with executives and clients contacts at a senior management level
  • Strong communication skills and relationship-building abilities
  • Proficient in MS Office with above average PowerPoint skills
  • Demonstrated leadership and vision in managing staff groups and major projects or initiatives
  • Excellent interpersonal skills and a collaborative management style

Job Requirements