Ref ID: 01330-0011826531
Classification: Data Analyst
Compensation: $19.79 to $22.91 hourly
The Master Data Associate will also be required to provide advisory and corrective support to all teams in queries relating to SAP master data issues.
Customer service and exceeding our customer’s expectations with regard to service set up are a prerequisite of this role. In addition, the MDA will be responsible for maintaining centralised SAP data components.
Key aspects of the role will include Roll-outs, daily account cleansing, setting up new Customer Service Agreements, customer equipment list updates and tracking, error management, business wide info requests, price increase and SAP training, change track documentation.
In the role of Master Data Associate you will liaise with all teams to deliver accurate account changes and updates.
You will be responsible for the timely entry and upload of new customer locations on a daily basis in SAP and all data integrity and input accuracy.
You will ensure Customer Service Agreement completion to company standards to permit effective client set up and minimise master data issues leading to residual invoice/service issues.
You will form an effective communication structure and liaise directly with operations in terms of routing input and welcome letter generation.
For the role of Master Data Associate, you will have:
Previous experience in customer service and in data input/management.
Be proficient in MS Office products, including Visio and expert use of MS Excel.
SAP experience is of great value.
Able to read, analyse, and interpret client contracts and other documents related to contract administration.
Strong organizational and interpersonal skills.
Excellent business communication skills required.
Excellent collaboration skills required.
Excellent follow-up skills are essential for timely, consistent follow-up with outstanding accounts.
A clear CRB is required.
Compiling Data, Data Analysis, Data Cleaning, Data Cleansing, Data De-Duplication, SAP Modules, SAP, Maintain Vendor Files, Customer Service, Superior Customer Service
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