Strategic Solutions Manager

Southern Company

Job Description

**Strategic Solutions Manager**
•*Description** The purpose of this position is to provide effective and efficient solutions for delivery of customer reads, bills and letters for all four Southern Company Gas utilities. The key objective of the incumbent’s responsibility is to optimize the balance between enhancing the customer experience, increasing competitive advantage and reducing an operating budget of approximately $10 million. This position is technically heavy and is dependent of decision science, analytics, and knowledge of computer systems. This roll has one direct report: Billing Solutions Analyst.
•*JOB REQUIREMENTS:** (Education, Experience, Knowledge, Skills) + BA/BS degree in business, accounting, economics, technology or similar fields, or equivalent work experience + 6-8 years combined experience with the utilities or other related experience + 6-8 years managing financial and operational metrics + Ability to motivate & develop direct reports and deliver constructive feedback + Excellent communication skills + Advanced presentation skills + Excellent leadership skills + Excellent technical and information systems knowledge
•*MAJOR JOB RESPONSIBILITIES:** Specify major duties performed by the job and % of time spent on duties. The purpose of this position is to manage and facilitate billing related activities, technology and solutions for the bill printing, imaging and address quality for over 33 million bills annually. Major duties include:
•*Project Management** – 30% Sole resource liaison for all 3rd party vendors, logistics, technical expertise and resolution. Requires participation on all requirement sessions, technical design, weekly progress and task assignment meetings, project update meetings, testing and implementation. + Existing major projects in flight now for this role are: + Online Banking + Complex Billing + CCB Upgrade + Customer High Bill Alert- AMI + Striata Enhancements – Phase 3 + VNG Rate Case – Speedpay/ACH Bank Validation Process + Project Roles on Major Capital and TO O&M projects -- PM, business lead, scripter, tester
•*Contract Administration** – 25% Adherence, price reconciliation, amendment and extension activities, legal consultation/coordination, Southern Company vendor risk assessment processes for existing projects, vendors, products and services, Tier 1 vendors and new vendor relationships
•*Monthly Financial Analysis & Reconciliation Review** (Budget forecast, Variance analysis, Reforecasting) – 10%
•*Analysis for executive leadership and system organization** – 10% + Postage analysis, Bill Print Analysis, Paperless analysis
•*Production Invoice processing** – 10% + Invoice processing and analysis for all external vendor partners for bill print and solutions - $4 million budget
•*Oversight of core day to day activities for bill print** – 10%
•*Process Improvement and Ad Hoc Activities** – 5% + Activities with 3rd Party Vendors, UBS, Training-- e.g. Return Mail Process, Credit Season processes, Contact Center processes, etc. + Facilitate Manual Regulatory Compliance Mailing external to Broadridge Standard Process (NG Part 501 Billing Rates annual disclosure)
•*Southern Company Gas** provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.
•*Southern Company** (NYSE: SO) is a leading energy company serving 9 million customers through its subsidiaries as of Jan. 1, 2019. The company provides clean, safe, reliable and affordable energy through **electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company serving wholesale customers across America, a leading distributed energy infrastructure company, a fiber optics network and telecommunications services** . Southern Company brands are known for excellent customer service, high reliability and affordable prices below the national average. For more than a century, we have been building the future of energy and developing the full portfolio of energy resources, including carbon-free nuclear, advanced carbon capture technologies, natural gas, renewables, energy efficiency and storage technology. Through an industry-leading commitment to innovation and a low-carbon future, Southern Company and its subsidiaries develop the customized energy solutions our customers and communities require to drive growth and prosperity. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and govern our business to the benefit of our world. Our corporate culture and hiring practices have been recognized nationally by the U.S. Department of Defense, G.I. Jobs magazine, DiversityInc, Black Enterprise, Forbes and the Women's Choice Award. To learn more, visit
•*Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.**
•*Job Type:** Standard
•*Primary Location:** Illinois-Metro Chicago-Naperville
•*Operating Company:** Southern Company Gas
•*Job Type:** Standard
•*Travel (Up to...):** Yes, 25 % of the Time
•*Work Location(s):** G O Naperville - 1844 W Ferry Rd. (1844NapervilleCODE) 1844 W Ferry Rd. Naperville, 60536
•*Req ID:** GAS2003514

Job Requirements