IT Support Analyst

ACS Solutions

Job Description

Position Title                    ::            IT Support Analyst 

Duration                            ::            12 Months

Locations                           ::            Mount Prospect, IL 60056



Entry Level IT Help Desk


• Respond to queries either in person or over the phone.

• Respond to email messages for customers seeking help.

• Walk customer through problem-solving process both locally and remotely.

Job Requirements

• Ability to use remote tools to diagnose and problem solve.

• Run diagnostic programs to resolve problems.

• Run reports to determine malfunctions that continue to occur.

• Clean up computers

• Install, modify, repair and perform ongoing maintenance of computer hardware and software.

• Resolve technical problems with LAN, WAN, and other systems.

• Basic understanding of Windows OS / Servers, including but not limited to AD.