IT Support Analyst
Position Title :: IT Support Analyst
Duration :: 12 Months
Locations :: Mount Prospect, IL 60056
Entry Level IT Help Desk
• Respond to queries either in person or over the phone.
• Respond to email messages for customers seeking help.
• Walk customer through problem-solving process both locally and remotely.
• Ability to use remote tools to diagnose and problem solve.
• Run diagnostic programs to resolve problems.
• Run reports to determine malfunctions that continue to occur.
• Clean up computers
• Install, modify, repair and perform ongoing maintenance of computer hardware and software.
• Resolve technical problems with LAN, WAN, and other systems.
• Basic understanding of Windows OS / Servers, including but not limited to AD.Apply